Privacy Policy

Effective Date: January 1, 2026

Lumora Agency (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and safeguard information when you visit or interact with our website.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you fill out forms, request a quote, book a call, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project details or messages

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring website

This data is collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and requests

  • Provide services and proposals

  • Communicate with you about projects or services

  • Improve our website and user experience

  • Run marketing, advertising, and analytics

  • Comply with legal obligations

We do not sell or rent your personal information.

3. Cookies and Tracking Technologies

Our website may use:

  • Cookies

  • Google Analytics

  • Meta (Facebook) Pixel

  • Other advertising and tracking tools

These help us understand user behavior, improve performance, and run advertising campaigns.

You can disable cookies through your browser settings, though this may limit site functionality.

4. How We Share Information

We may share information only with:

  • Service providers that help us operate our website and business (hosting, CRM, email, payment processors, analytics, etc.)

  • Legal authorities if required by law

All third parties are required to keep your information secure and confidential.

5. Data Security

We use reasonable technical and organizational measures to protect your information, including:

  • Secure servers

  • Encrypted data transmission

  • Limited internal access

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request to:

  • Access your personal data

  • Correct your data

  • Delete your data

  • Opt out of marketing communications

To make a request, email us at:
info@lumoraagency.com

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal data we collect

  • Request deletion of your data

  • Opt out of data sharing (we do not sell data)

To submit a request, email: info@lumoraagency.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a new effective date.

11. Contact Us

Lumora Agency
Email: info@lumoraagency.com